SWAPARIO
Live exchange serviceTrack order
10 EVIDENCE-FIRST PLAYBOOKS
Diagnose the order.Protect the funds.
Start with the blockchain evidence, not a second payment. These playbooks separate wallet status, network confirmation, provider processing and destination crediting.
Order status
Deposit detection, payout progress, quotes and identifiers.
Order statusCrypto deposit not detected? Verify the chain before sending againA wallet can report sent before the exchange detects a valid deposit. First prove where the transaction was broadcast, which asset moved, whether the current order address received it and how many confirmations it has.Open playbookOrder statusCrypto exchange quote expired: choose the right next actionIf nothing was sent, request a fresh quote. If a deposit was already broadcast, keep the original order and tracking link. Do not create a second payment to replace an in-flight transaction.Open playbookOrder statusCrypto payout not received? Separate broadcast from wallet displayA provider can broadcast the payout before the destination wallet or service displays it. Use the payout hash on the destination explorer, then verify the address, token and network.Open playbookOrder statusTransaction hash, order ID and private tracker are not the sameA transaction hash identifies an on-chain broadcast. An order ID identifies the provider workflow. The private tracker connects the exchange stages without becoming a blockchain transaction itself.Open playbook
Payment mistakes
Wrong amounts, split payments and duplicate deposits.
Payment mistakesSent the wrong amount to a crypto exchange order?Stop before adding another payment. Underpayments, overpayments and split deposits can fall outside the quote conditions or route minimum. Keep the order reference and every transaction hash for review.Open playbookPayment mistakesSent a duplicate deposit to the same crypto order?Keep both transaction hashes and stop sending. One order can be configured for one expected deposit, so an additional transfer may need separate provider review.Open playbook
Wallet and address
Refund routes, destination tags and wrong addresses.
Wallet and addressMissing memo or destination tag after a crypto transferThe blockchain transfer can succeed while a custodial receiver cannot assign it internally. Save the transaction hash and contact the receiving service through its official recovery process.Open playbookWallet and addressHow to choose a safe crypto refund addressA refund address must receive the asset being sent on its original network. It is a recovery route for an eligible return, not the destination for the converted payout.Open playbookWallet and addressSent crypto to the wrong address? Identify who controls itDo not send another transfer. Confirm the transaction hash, exact destination, network and status. Recovery generally depends on whoever controls the destination keys or receiving service.Open playbook
Provider review
Exceptional verification requests and safe evidence.
Looking for a general answer?
The main FAQ covers accounts, supported assets, quotes, timing, privacy and common recovery questions.